HOW TO INFORM US OF A MAINTENANCE ISSUE
Your request is important to us, and we want to resolve any issues as efficiently as possible. To better help us serve you, please complete in detail the maintenance request form to the right. If you are not contacted within 24 hours of your message, please email us again to ensure that the message was received or follow up with an email to email Paige Covington, Property Manager - firstname.lastname@example.org
If you have a true emergency, please call 911 and leave us a message at (770) 490-9456 .
Before submitting your request, please determine if it is an emergency.
Examples of emergencies include:
- Fire-call 911
- Flooding or uncontrollable water
- Electrical problems causing immediate danger-call your utility company or 911
- Smell of gas
Examples of non-emergencies include:
- Loss of heat or air conditioning
- Hot water heater not working
- Kitchen and electrical appliances not working
- Slow drainage
Although these are not emergencies, they are priorities to Blue Ripple Management. The more information we have regarding your request, the better we are able to serve you. For example, for appliance repairs, if you could include the make, model, and color along with your description of the problem, we may be able to serve you faster.
Once a work order has been created for your request, it is your responsibility to:
- Make arrangements with the vendor so that they may resolve the issue.
- Failure to show up at an appointment scheduled with a vendor may result in a charge to you. It may also result in delaying having the issue fixed.
- When sewer stoppage is caused by tenant’s placement of extensive paper products, diapers, rags, excessive hair, tools, toys, or sanitary napkins.
- If tenant fails to report prior necessary repairs.
- If tenant fails to meet a vendor at an appointment and there is a vendor charge.
- If tenant’s pet causes damage to the property.
- If tenant reports a repair and service is not actually required for the property.
- If there is a service call for mere battery replacement of a smoke detector. Changing batteries for smoke detectors is the responsibility of the tenant.
- Service calls that require only an air conditioner filter change. Changing air conditioner filters is the responsibility of the tenant.
- Replacing or repairing doors, broken glass, or windows unless tenant can provide a police report indicating a forced entry by others.
- For damage caused to the interior of the house due to tenant negligence during rain or wind (ex: leaving a window or door open).
- Any damage to the property caused by a tenant’s guests.